It is important to the success of a business that all its customers, clients and staff are treated equally and with the respect that they deserve. While, for the majority of those, this does not include any particularly special measures, there are some for whom a little extra consideration is required. Here we take a look at how businesses can ensure they’re catering for disabled customers.
On Arrival
Individuals with some kind of disability will often arrive at a shop, business or place of employment in a specially modified vehicle, such as the ones supplied by Allied Fleet. Some of these vehicles require a little extra space to park and to allow the passengers to alight and here disabled parking bays are paramount.
Putting aside bays that are a little larger than regular ones and that are close to the main buildings reception is a good way to create a great first and long-lasting impression with disabled people.
Entering the Building
If the building is elevated from ground level, then having ramps that enable access for wheelchairs ensures that those needing them feel welcome and can enter the building with relative ease. Once inside the doors, proximity to an appropriate toilet is another factor for consideration, as is where business will be conducted.
Being able to navigate the building with ease, whether it be a shop or offices, is key to ensuring that all who work there or who use the services are treated equally. Where premises are on more than one floor, ideally, there should be a lift, but if this is not possible a procedure needs to be in place to help people from one floor to the next.
Offering Help
If there are ways in which the business does not cater for the disabled, then offering them help is an effective way to make up for it. The human aspect of care a business offers will often outweigh the other measures it puts in place – there is nothing like a friendly face or a kind hand or word.
Being Patient
Taking into consideration factors that relate to time is also important. For example, certain disabilities may mean that getting through a checkout can take a little longer and so patience from those involved is something that needs to be instilled during training and also set out in company polices.
The most effective way for businesses to cater for the disabled is simply to consider the user journey and to make ample allowance wherever and whenever possible.