Digital transformation is the method of just using digital technology to change current conventional and non-digital enterprise operations and practices, or to build new ones, to meet changing consumer and customer demands, drastically changing how companies are handled and run, as well as how value is provided to consumers.
For enterprises, this means looking for ways to boost the end-user interaction regularly. This could be accomplished by better on-demand preparation, data migration to cloud storage, artificial intelligence, and other methods.
In 2021, four key themes will dominate C-level executive conversations about digital transformation: cost savings, digital scaling up, market development, and organizational change.
Many new approaches and strategies, most prominently data science and artificial intelligence, will drive change in those areas, but let’s concentrate on the benefits and risks that will make 2021 the best time to begin digital transformation journey.
TOP 7 DIGITAL TRANSFORMATION TRENDS IN 2021:
- Customer Data Platforms are proliferating (CDP)
A lot of data is generated at different scales in the age of digitalization. Customers provide you with a volume of evidence when they communicate with your business or purchase an item. This applies to both small and large businesses. The major difference is how this knowledge is used to learn more about consumer behavior and preferences. This would not be a problem for smaller businesses with a minimal marketing collection. Gaining knowledge from this huge pool of data is a major priority for companies with a range of products, marketing platforms, and consumers.
We’ve spent a lot of time in recent years discussing the rise of analytics and big data. Let’s be clear: this isn’t going to end. Data is rising at a breakneck pace that shows no signs of slowing down. Analytics platforms, Data Warehouses, and Visualization tools, from Cloudera to Snowflake to SAS, will remain relevant in 2021, but the rise of the consumer data framework will cause fires; but now that business activities have been becoming more dispersed, in part due to new work-from-home operating models, but also due to the continued growth of data collection through an e-commerce landscape, the growth of the customer information system will catch fire, and so now business operations have become rather more divided.
- Hyperautomation
Hyperautonomy is a spin-off from hyperautomation. Machineries will become increasingly specialized as end-to-end expertise and digital automation improve, requiring minimal user interaction.
The advances in the field of automated driving are just one example of how the future of transportation and logistics will be revolutionised. When it comes to events like the COVID-19 outbreak, such digital, self-contained devices have proven to be crucial in enforcing stringent steps.
We may anticipate a greater acceptance of test automation as a chosen mode of application development this year, resulting in quicker and higher-quality updates.
- MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE
Organizations are rapidly investing in AI capabilities to improve efficiency, speed up and personalize customer experience, and reduce human bias. They’re discovering that the importance of AI and machine learning tools is determined by the data they’re given.
The adoption of AI is expected to rise at a rate of 95 percent, according to the report. Artificial intelligence (AI) is an effective tool for customizing consumer interactions, minimizing administrative bias, and automating functions.
The most popular AI applications are machine learning (ML), simple task automation, or virtual agents/chatbots. By 2022, robotic customer assistants will be used in 25% of customer service operations.
Surgical robots, warehouse pick-and-place robots, and drone use scenarios are also highlighted in the report. In the financial services industry, AI is used to simplify scam identification, borrowing, and loan approval processes that have been established through specific company effective integrated. AI is used in retail to create customized deals and offers.
- 5G
First and foremost, yes, we will get to use 5G in 2020. Qualcomm, ATT, Verizon, Nokia, and Ericsson are all working hard to ensure that this is the case. You are not required to accept my word for it. This will benefit smart car production and other circumstances that require real-time data sensors and connectivity to the Internet of Things enormously. As a result, the big news isn’t just for 5G. It’s for the growth of other sectors that have been awaiting with baited breath for it.
While the pandemic temporarily halted work on new 5G network implementations earlier this year, these projects have since continued, and major markets such as China are now on track to reach their 2020 rollout targets. Meanwhile, every major smartphone factory in the world – from Samsung and Apple to Xiaomi and Motorola – is now (or soon will be) launching 5G phones in virtually every price tier, with Qualcomm — undoubtedly the leader in 5G technology — assisting in making 5G as accessible as practicable to as many mobile customers as possible next year.
- IoT in Retail: Making Supermarkets Safer and More Efficient
Coronavirus has certainly wreaked havoc on the retail industry. We should expect to see new models emerge, such as fully automated supermarkets, which eliminate the need for non-essential human interaction.
IoT-enabled devices can play a significant role in the automation of large fulfilment centers that ship inventory to stores. Furthermore, as we move closer to a "cashless world," contactless payment methods will continue to rise in popularity.
Finally, RFID tags would be used to track customer movement across supermarkets for two reasons: to make stock positioning and refueling choices and to control social distancing to protect consumers against the danger of overcrowding.
- The Winning Enterprise Architecture is Hybrid Cloud.
Businesses are gradually heading toward a hybrid cloud system, which we’ve known for a while. Hybrid cloud approaches help companies strike a balance with their particular public cloud requirements, ranging from SaaS apps and on-premise implementations to a combination of public and private clouds. Wide public cloud providers such as AWS, Azure, Google, IBM, and Oracle have invested significantly in hybrid over the last year. OEMs such as HPE, Dell (VMware), and Cisco are also investing more in developing tools that make connecting on-premises datacenters to the cloud easier.
- The Winning Enterprise Architecture is Hybrid Cloud.
Businesses are gradually heading toward a hybrid cloud system, which we’ve known for a while. Hybrid cloud approaches help companies find the right balance with their particular public cloud requirements, ranging from SaaS apps and on-premise implementations to a combination of public and private clouds. Wide public cloud providers such as AWS, Azure, Google, IBM, and Oracle have invested significantly in hybrid over the last year. OEMs such as HPE, Dell (VMware), and Cisco are also investing more in developing tools that make connecting on-premises data centers to the cloud easier.
With or without the disease outbreak, hybrid cloud would still be on the list for 2021, but the major and sudden disease outbreak and unexpected disruptions caused by the coronavirus have demonstrated the importance of having as agile and flexible a cloud platform as possible, particularly as we see companies around the world accelerate cloud investments to achieve easy change in periods of confusion and instability.
Recognizing emerging developments allows a company to refine its plan and put in place the necessary steps to stay competitive.
In 2021, some digitalization trends will begin. Others have already begun, and in the upcoming year, they will grow even further. Overall, they will start to evolve what we do business in every sector, with enterprise mobile browser creation being one of the most popular.